How to Connect BigCommerce to Gorgias Setup Blueprint

📊 Integration Overview

This programmatic pipeline establishes a secure, real-time sync between BigCommerce and Gorgias to automate support desk integration operations. Upon triggering event activation, structural schema mappings translate source transactional payloads into valid parameters for instant update execution. This integration mitigates administrative overhead, prevents double-ledger entries, and provides sub-second record updates. For other related workflows, you can also check our BigCommerce to Freshbooks Integration blueprint.

🛠️ Core Connection Requirements

Primary Key: id or email map-aligned to Gorgias's unique tracking identifier. Trigger Event: BigCommerce webhook notification event bigcommerce.created (JSON format). Action Event: Gorgias API endpoint operation targeting https://api.gorgias.com/v1/records.

📋 The 5-Step Execution Blueprint

Step 1: Authentication & Scope Configuration

Configure secure API credentials for both platforms:

1. BigCommerce: Connect using Private App Token / Bearer Token (required scopes: read, write).
2. Gorgias: Connect using Private App Token / Bearer Token (required scopes: read, write).

Store variables securely inside your environment configuration file:

# BigCommerce credentials
BIGCOMMERCE_API_KEY=your_bigcommerce_api_key_here

# Gorgias credentials
GORGIAS_API_KEY=your_gorgias_api_key_here

Step 2: Webhook Trigger Setup

Register an HTTPS endpoint receiver in your destination server within your BigCommerce admin configurations. Set the event topic to bigcommerce.created and verify payload integrity cryptographically:

import crypto from 'crypto';

export async function POST(req: Request) {
  const rawBody = await req.text();
  // Verify BigCommerce webhook signature / IAM authentication header
  
  if (!signature) {
    return new Response('Unauthorized Webhook Origin', { status: 401 });
  }

  // Push processing logic to asynchronous broker queue
  return new Response('OK', { status: 200 });
}

Step 3: Payload Transformation & Mapping

Incoming BigCommerce payload attributes are parsed, structured, and converted into valid Gorgias variables:

{
  "BigCommerce_Input": {
    "id": "bigcommerce_12908",
    "id": "bigcommerce_12908"
    "status": "active"
    "email": "customer@example.com"
    "name": "John Doe"
    "amount": 129.99
  },
  "Gorgias_Output": {
    "id": "gorgias_12908",
    "status": "active",
    "email": "customer@example.com",
    "name": "John Doe",
    "amount": 129.99
  }
}

Step 4: Endpoint Despatch & Error Guarding

Post the transformed JSON structure to the target Gorgias endpoint path: https://api.gorgias.com/v1/records

Implement dedicated status handlers inside validation try-catch blocks to manage pipeline recovery:

• 401 Unauthorized: Refresh OAuth token credentials, persist, and retry.
• 429 Rate Limit: Queue actions in a Redis priority queue and throttle dispatches to stay within the rate limit.
• 400 Bad Request: Validate parameters and payload structure before retry.

Step 5: Live Loop Validation

Verify the end-to-end integration thread using sandbox environments:

1. In your BigCommerce portal, click "Send Test Notification".
2. Capture the test request payload inside your destination webhook listener.
3. Validate signature matching and verify correct creation inside the Gorgias Sandbox account.

❓ Integration Frequently Asked Questions

Q: How does this pipeline handle duplicate data entries? A: The integration middleware enforces security using the uniqueness of the BigCommerce original transaction identifier. Before writing, a search API call is dispatched to Gorgias. If the transaction has already been processed, the operation aborts or performs an update instead of duplication.

Q: What happens if the API rate limit is exceeded during high volume? A: High transactional peaks are handled asynchronously. Webhook handlers acknowledge the trigger instantly with a 200 OK, pushing payloads into a robust memory queue (such as Redis or BullMQ) to scale workers at a safe rate.