Terms of Service

1. Agreement to Terms

By accessing or using StackMap.ai (the “Service”, “Website”, or “Studio”), which is owned and operated by Loom Arc Labs, you agree to be bound by these Terms of Service. If you engage us for custom CRM development, Lease-a-CRM services, or mobile app engineering, our mutually executed Statement of Work (SOW) or Master Services Agreement (MSA) will govern specific deliverables.

2. Intellectual Property (IP) Ownership

For all bespoke custom software projects developed under a paid client agreement, Loom Arc Labs transfers 100% full intellectual property, source code, and associated assets to the client upon full payment of agreed project milestones.

For our leased infrastructure (such as Lease-a-CRM instances), Loom Arc Labs grants you an exclusive, dedicated license to utilize the private instance for your company operations for the duration of your active lease agreement. Your customer data remains 100% your exclusive property at all times.

3. Project Proposals & Payment Schedules

Project engagements are quoted following an architectural discovery review. Payments are typically scheduled against clear, verifiable milestone deliverables (e.g. Discovery & Architecture, Core Development, Staging Validation, and Final Production Handover).

Invoices and banking transactions are processed directly between the client entity and Loom Arc Labs via official wire transfer, ACH, or designated enterprise invoicing partners.

4. Confidentiality & Mutual Non-Disclosure

We adhere to strict confidentiality regarding all client trade secrets, workflows, customer databases, and proprietary business logic. We gladly execute mutual Non-Disclosure Agreements (NDAs) prior to receiving sensitive system access or proprietary data schemas.

5. Limitation of Liability

In no event shall Loom Arc Labs or its founder, Ankur Agarwal, be held liable for indirect, incidental, special, or consequential damages arising from third-party cloud outages, third-party API deprecations, or unauthorized intrusions on client-managed infrastructure outside our contracted maintenance scope.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad/Delhi, India.